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Access - GP appointments and bookings
The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:
Most patient’s health concerns can be managed over the phone or via e-consult. This is why we are providing you with either an initial phone call or an email to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.
Primary care is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.
For information on opening times, appointments, special clinics and prescriptions please see under the headings at the top of the page.
Why can’t I walk into my GP practice?
The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.
Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.
If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
How do I get an appointment?
If you think you need to see a doctor, please call the practice and speak to one of our reception team who will book you telephone consultation with a clinician or use e-consult via the practice website.
If you need to be seen face-to face then you will be given an appointment to come to the practice.
This change is happening to help keep staff and patients safe.
We want to discourage people queuing outside the practice and waiting in the waiting area, to reduce the spread of coronavirus.
Coming in for a booked appointment means you will be seen promptly.
Kirklands has a one way system please read the sign posting when entering the building.
Please only visit the surgery in person if you have an appointment.
What is e-consult?
You can access e-consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times.
Will I need to wear a face mask if I come into my practice for an appointment?
To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
Vaccinations, immunisations, cervical smears, phlebotomy, diabetic, asthma, COPD, health checks can be booked for an appointment by contacting our reception team.
All our clinical staff will wear a face mask, gloves and apron during any consultation.
We ask anyone over the age of 12 years to wear a face covering when attending the surgery.
Staff will clean down areas before your arrival to keep you safe.
What do I do if I think I have coronavirus (Covid-19)?
The main symptoms of coronavirus are:
High temperature – this means you feel hot to touch on your chest or back
New, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.
You must self-isolate for 10 days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.
You must also ask for a test as soon as you start showing symptoms. You can do this online – visit www.nhs.uk/ask-for-a-coronavirus-test
Welcome to Kirklands Surgery
Established in 1926 by Alistair Mead, the practice serves patients in Copnor and adjoining districts. The Present Doctoers are:
Dr Evans BM Soton(1987) DCH
Dr Beth Hockley BSc (Hons) MBChB (2009) Leic DFSRH MRCGP
Dr Thomas Wood BM (Hons) University of Southampton (2011) MRCGP
Dr Lin Thorndyke, BM BS, University of Brighton and University of Sussex(2013) MRCGP
Dr Robyn Elliott, BM University of Southampton (1999), MRCGP, DRCOP, DFFP
Dr Sang Eun Lee BSc (Hons) University of Hull and University of York (2011) MBBS, MRCGP
The doctors and staff at Kirklands surgery in Portsmouth are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal, minor surgery, childhood vaccinations and well-person check-ups
Situation and Car Parking
We regret that there is insufficient space to be able to offer patients car parking facilities on the premises. However, there is ample space in the driveway for private cars or taxis to `drop off’ and `pick up’ patients who have difficulty walking. The best car parking possibilities are in Powerscourt Road.
NAMED ACCOUNTABLE GP FOR ALL PATIENTS
All Kirklands patients now have a named accountable GP. The named accountable GP is responsible for the patients' overall care at the practice. If you would like to know who that GP is please contact the surgery. If you have a preference as to which GP that is, the practice will make every effort to accommodate this request. It will not always be possible for you to see the allocated GP; when booking a routine appointment patients are also free to book the GP of their choice. When requesting a same day emergency appointment it may not always be possible to book the doctor of your choice.
PO5 - extended boundary
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(Site updated 29/11/2020)