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IMPORTANT NOTICE CHANGE OF TELEPHONE NUMBER FOR THE OUT OF HOURS SERVICES.111

Same-day Saturday GP Access?

If you wake up with a chest infection, tonsillitis or thinking you need to see a GP that day,

Portsmouth Primary Care Alliance are running a same-day access GP service on Saturdays.

Simply call 111 from any phone.  One of our doctors will call you back and if you need to be seen, they'll book you an appointment.

CONTACT DETAILS 

Do we hold the correct contact details for you? mobile

It is import that you let us know when you change your address and telephone number.

Mobile Phone Numbers

Let us have your mobile phone number, we can send you reminders for your appointments and let you know any result which are normal.

 

JOIN OUR PATIENT PARTICIPATION GROUP

For information on Kirklands Patient Reference Group/Patient Survey Group look under the section Patient Reference Group or ask the receptionist on your next visit to the surgery.

All the minutes and action plans can be found under the Patient Group section on the right hand side of the screen.

news

Kirklands latest PPG Newsletter

NOT SURE WHAT SERVICES TO USE

see our Kirklands Medical Services Information Leaflet look under Minor illness and show my Health Information to help you decide.

URGENT CARE GUIDE `What to know, when to go' See our guide on the right hand side of this page under further information.

 

TARGET

This surgery wil lbe closed on the following afternoons to allow our doctors, nurses and staff to attend educational events.

24th January 2018

28th February 2018   

28th March 2018

25th April 2018

23rd May 2018

27th June 2018

25th July 2018

26th Spetember 2018

24th October 2018

28tyh November 2018

In case of an emergency please ring your surgery for contact details or contact out of hours on 111

 

 

Practice Charter

Our Practice Charter

Kirklands Surgery is committed to providing a high quality primary health service to meet the needs of all our patients. We regard the care of your health as a partnership between yourself and the Practice. The success of this partnership depends on co-operation and shared responsibility. In the Charter we set out what our mutual responsibilities are to achieve a high standard of care.

 

Our Responsibilities to You

You will be treated as a partner in the care you receive.

You will be treated as an individual and will be given courtesy and respect at all times.

We operate a Zero Tolerance Policy and will not tolerate any unacceptable behaviour on the premises or towards our team.

You will be received and addressed with courtesy and respect.

You will be able to speak to a Doctor of your choice, where possible and subject to availability.

We will try and see you within 30 minutes of your appointment time. You will be given an explanation for any delay of more than 30 minutes.

We will explain the likely effects of any drugs and review your long-term medical needs at agreed times.

We aim to have the majority of your repeat prescription requests ready within 2 working days.

We will offer advice on disease prevention and health promotion.

You will be able to access urgent medical advice on the same day of your request. We will ensure that you are given instructions on how to obtain emergency care when we are closed.

We will respect your right to seek a second opinion and we will try to help you obtain this.

You have the right to be treated with confidentiality, and the contents of your medical records will be kept confidential.

You have the right to see your health records subject to any limitations in the law and the Doctors approval.

We will inform you about how you can make suggestions or complaints about the services we offer. Any complaints will be dealt with as swiftly as possible.

We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients. An explanation will be given should we arrange for you to be removed from our list.

We will visit you at home if you are too ill or infirm to be brought to the Surgery.

Kirklands may sometimes have medical students, you will have the choice of whether or not to participate.

 

Your Responsibilities to Us


We ask you to treat all members of the Practice Team with courtesy and respect.  Please do not shout at us or use foul language or swear words while on our premises.

You are responsible for your own health. Please act on our advice and take medication as prescribed.

Please inform us of any change in name, address or telephone number.

If you do not understand what we tell you, please ask us to explain again.

If you do not speak or understand English well, please bring an interpreter along with you when you come to the Surgery.

Be punctual for appointments and let us know in good time if you are unable to attend.

Please use the automated check in or ask the receptionist to check you in on arrival.

Only request a home visit if it is impossible to come to the Surgery.

Please remember that the Doctor or Nurse of your choice may not always be available due to other commitments you will always be offered an alternative

Always order your repeat prescription in plenty of time, don't wait until your medication has run out.



 
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