IMMUNISATIONS

Childhood Immunisations – the doctor, practice nurse and health visitor can advise you on appropriate immunisation prior to your appointment if you have any concerns.

TRAVEL VACCINATIONS

The practice nurses offer a comprehensive service for travel advice and vaccination by appointment. 

CONTRACEPTIVE IMPLANT (Nexplanon)

Dr Hockley offers a three year contraceptive implant insertion and removal service.  Please feel free to book an appointment to discuss this with him.

CERVICAL SMEARS

We recommend that all women have a cervical smear following national guidelines.

SMOKING

You are advised to stop for your own good health and that of your family. Once you have made the decision to stop we are available for support and advice as required.

YOUR HEALTH

Blood Pressure – we would suggest that you have your BP checked at least once every three years. Zoe Girdis our prescribing pharmacist assists us with the management of our hypertension clinic.  

CLINICS

Antenatal:
Midwife Thursday 1.30pm – 3.00pm
Doctor Tuesday 2.00pm – 3.00pm
Doctor Wednesday 2.00pm – 3.00pm

Baby Immunisation Clinic:
Tuesday – 10.30am – 12.15pm
Friday – 1pm – 3pm

Test Results

Please call between 2.00 and 5.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

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111 Copnor Road

Copnor

Portsmouth

PO35AF

Telephone02392 663368

www.kirklandssurgery.co.uk

KIKLANDS SURGERY

GP Emergency Clinic

Basically for everything else which you think is urgent.

We run emergency Clinics every weekday from 9am to12.00pm.

We class as emergency any condition which is causing you concern or distress, usually new conditions or an old one which has got worse suddenly. For example:

• Tonsillitis,
• Chest infections
• Sick children
• Abdominal pains
• Skin infections
• Cystitis.

You will be seen by the duty doctor or nurse as appropriate. There may be a small wait when we are busy but this is usually much less than you will find in Accident and Emergency.

We cannot deal with suspected fractures, wounds that need stitching or nosebleeds that won’t stop – these are best seen by Accident and Emergency or the Minor Injuries Clinic.

Unless your condition really needs hospital treatment, it is better for you to be seen in the G.P. Surgery – we have your records which tell us about your previous illnesses and any medicines which haven’t suited you in the past. You will usually be seen quicker in the G.P. Surgery than in A&E. If you go to A&E with a condition which could be seen in your G.P.Surgery this will cause delay for those who really do need hospital treatment.

Please keep the emergency clinic free for those who need it, don’t try to use it for routine appointments.

Our triage nurses offer telephone advice - between 8.30am and 12 noon, between 2pm and 6.30pm our receptionist would be happy to ask our doctors if you are unsure as to where would be the best place to go for your problem then please phone uson 023 92663368   and we will be happy to advise. Outside these hours advice can be obtained from the Out of hours Service 01962 718697 or NHS Direct 0845 4647.

EmergencyAmbulance Dial 999

Ambulance

When you think that the person’s life may be in danger without immediate treatment.

For example:

• Severe chest pain- particularly tight or crushing chest pain
• Severe breathing difficulties
• Suspected stroke – Face fallen on one side, unable to raise both arms, speech slurred.
• Patient is unconscious or very drowsy
• Overdose
• Major accidents and fractures
• Severe bleeding

In all these cases dial 999 immediately

In other cases if you are not sure if an ambulance is needed then you are welcome to phone the Surgery for advice.

Please do not call an ambulance for minor illnesses or you may delay treatment getting to other people needing immediate help

But do not delay if you think the person’s life may be in danger

Accidentand Emergency,

Queen Alexandra, Hospital, Cosham

A&EDepartment

Injuries: –

• Wounds needing stitching, burns, broken bones.
• Nosebleeds which won’t stop
• Severe abdominal pains – but often best to seek advice from GP first

  Minor injuries unit - St Marys Independent Treatment Centre

Staffed mainly by Nurse Practitioners

Useful for minor accidents and illnesses – for example:

• Cuts requiring stitching
• Minor wounds
• Cuts and grazes
• Possible broken bones
• Minor head injuries
• Insect and animal bites.

They cannot give a second opinion on a condition which has already been seen by a Doctor

Out of Hours Service

Urgent problems which can’t wait until the Surgery is open(Weekdays 08:00—18:30) call: Tel 0300 300 2012

NHSDirect

This telephone help service is available 24 hours a day365 days a year. NHS Direct can give guidance and advice on most medical conditions and can be contacted on: Tel 111

Note:  It is sometimes a good idea toring NHS direct if you are unsure if calling out of hours, emergency ambulances or attending the A&E department

Pharmacies

Most Pharmacies have a qualified Pharmacist available,Pharmacist qualified to give general medical advice on various minor illnesses.However, if the Pharmacist is unable to help they will give advice on who you should see, this will generally be your GP.

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SURGERYOPENING TIMES

Monday                       8.30am– 6.30pm                                           

Tuesday                      8.30am– 6.30pm

Wednesday                  8.30am– 6.30pm

Thursday                     8.30am – 6.30pm

Friday                          8.30am – 6.30pm

TELEPHONECONTACT

Routine

Monday to Friday- 8.30am- 12.00pm -2.00pm-5.30pm

Emergency

Monday to Friday- 8.00am- 8.30am – 12.00pm-2.00pm

                              5.30pm- 6.30pm

Results between    2.00pm- 5.30pm

Appointmenttimes:

EXTENDEDHOURS

Monday                   6.30pm – 7.00pm

Tuesday                  7.30am – 8.00am

 Wednesday             6.30pm – 7.00pm

ROUTINE

Monday to Friday        9.00am-12.15pm- 4.00pm-6.15pm

Emergency appointments are available every morning.     

Please telephone between 8.30am-11.00am

We also have a surgery available at 12.00pm one

day a week at Anchorage Park.

CLINICS         

Antenatal: Thursday        Midwife – 1.30pm – 3.00pm

                   Tuesday           GP          2.00pm – 3.00pm

                 Wednesday         GP          2.00pm – 3.00pm

Baby Immunisation Clinic:

Tuesday – 10.30am – 12.15pm – Friday – 1pm – 3pm

Patients stabilised on long-term medicines may request repeat

prescriptions, preferably with their computer printout in

writing, in person or by fax. For patients` safety we DO NOT

ACCEPT TELEPHONE PRESCRIPTION REQUESTS.  The prescription will be ready for collectionafter two working days,

or can be posted if a SAE is included in the request.

Friday requests will not be ready until Tuesday afternoon.

HOMEVISITS

Patients are encouraged to visit the surgery wherever possible.

If you feel a visit may be required please telephone the surgerybefore 11.00am  on 023 92 663368

SPECIALAPPOINTMENTS

Antenatal and Child Immunisation Clinics are all held in theafternoons. Wart clinics and minor surgical procedures are carried out byspecial arrangement.  Appointments forblood pressure care, diabetic management, asthma, well-women or

well-men advice are available in normal surgery times by all

the doctors and practice nurses.

HCSW –Giselle Arnold and Debbie Broad

PhlebotomyService

The HSCW offer a blood taking service every morning from 8.30amto 12.noon appointments can be booked at the reception desk

.

NEWPATIENTS

New patient health checks should be booked with the healthcaresupport workers and you are asked to bring a urine specimen with you when youattend your appointment.

TEACHING

The practice teaches medical students and nursing students.

We are grateful for the consent and co-operation of patients.

The practice nurses Sharon Bushell,Tracey Dennis and Emma Handley areavailable daily by appointment.  We alsohave two healthcare support workers, Giselle Arnold and Joy Goring who assistour practice nurses.

TRIAGE NURSES

The triage nurses Alison Hornerand Lisa Sheppard are available five mornings a week to see patients who haveurgent problems. They may be able to deal with your problem either on thetelephone or in person.

YOUR HEALTH

Blood Pressure – we wouldsuggest that you have your BP checked at least once every three years. ZoeGirdis our prescribing pharmacist assistsus with the management of our hypertension clinic.

Cervical smears – we recommend thatall women have a cervical smear following nationalguidelines.

Childhood Immunisations – thedoctor, practice nurse and health visitor can advise you on appropriateimmunisation prior to your appointment if you have any concerns.

Pre-conception – beforeconceiving women can seek advice about pregnancy from the doctor or practicenurse by making an appointment

Stop Smoking Clinic

Smoking – you are advised tostop for your own good health and that of your family. Once you have made thedecision to stop we are available for support and advice as required.  Ask at the reception desk if you would liketo book an appointment for our stop smoking clinic.

Travel vaccinations – thepractice nurses offer a comprehensive service for travel advice and vaccinationby appointment.