111 Copnor Road
Copnor
Portsmouth
PO3 5AF
Telephone 02392 663368
www.kirklandssurgery.co.uk
Emergency Ambulance Dial 999
Ambulance
When you think that the person’s life may be in danger without immediate treatment.
Forexample:
- Severe chest pain- particularly tight or crushing chest pain
- Severe breathing difficulties
- Suspected stroke – Face fallen on one side, unable to raise both arms, speech slurred.
- Patient is unconscious or very drowsy
- Overdose
- Major accidents and fractures
- Severe bleeding
In all these cases dial 999 immediately
In other cases if you are not sure if an ambulance is needed then you are welcome to phone the Surgery for advice.
Please do not call an ambulance for minor illnesses or you may delay treatment getting to other people needing immediate help
But do not delay if you think the person’s life may be in danger
Accident and Emergency,
Queen Alexandra, Hospital, Cosham
A&E Department
Injuries:–
- Wounds needing stitching, burns, broken bones.
- Nosebleeds which won’t stop
- Severe abdominal pains – but often best to seek advice from GP first
Minor injuries unit - St Marys Independent Treatment Centre
Staffed mainly by Nurse Practitioners
Useful for minor accidents and illnesses – form example:
- Cuts requiring stitching
- Minor wounds
- Cuts and grazes
- Possible broken bones
- Minor head injuries
- Insect and animal bites.
They cannot give a second opinion on a condition which has already been seen by a Doctor
Out of Hours Service
Urgent problems which can’t wait until the Surgery is open (18.30 08.00hrs weekdays and all weekends including bank holidays) call: NHS 111
This telephone help service is available 24 hours a day 365 days a year. NHS Direct can give guidance and advice on most medical conditions.
Pharmacies
Most Pharmacies have a qualified Pharmacist available; Pharmacists are qualified to give general medical advice on various minor illnesses. However, if the Pharmacist is unable to help they will give advice on who you should see. This will generally be your GP.
GP Emergency Clinic
Basically for everything else which you think is urgent .
We run Emergency Clinics every weekday from 9am to 12.00pm.
We class as emergency any condition which is causing you concern or distress, usually new conditions or an old one which has got worse suddenly. For example:
- Tonsillitis,
- Chest infections
- Sick children
- Abdominal pains
- Skin infections
- Cystitis.
You will be seen by the duty doctor or nurse as appropriate. There may be a small wait when we are busy but this is usually much less than you will find in Accident and Emergency.
We cannot deal with suspected fractures, wounds that need stitching or nosebleeds that won’t stop – these are best seen by Accident and Emergency or the Minor Injuries Clinic.
Unless your condition really needs hospital treatment, it is better for you to be seen in the G.P. Surgery – we have your records which tell us about your previous illnesses and any medicines which haven’t suited you in the past. You will usually be seen more quickly in your G.P. Surgery than in A&E. If you go to A&E with a condition which could be seen in your G.P. Surgery this will cause delay for those who really do need hospital treatment.
Please keep the emergency clinic free for those who need it and don’t try to use it for routine appointments.
Our triage nurses offer telephone advice between 8.30am and 12 noon. Between 2pm and 6.30pm our receptionist would be happy to ask our doctors if you are unsure as to where would be the best place to go for your problem. Please phone us on 023 92663368 and we will be happy to advise. Outside these hours advice can be obtained from the NHS 111.